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FAQ

When will my game ship?

The games are being finalized the prepared for transport to Quartermaster the week of the 15th. They should arrive at Quartermaster before the end of November and reach you by the middle of December, assuming there are no major delays.

Will I be notified?

If you received an order confirmation, you'll also get a shipping notification with tracking information when your game ships. If you did not receive this, check your spam folder. It is also possible there was a typo when you entered your address, in which case please contact us to fix that.

What are the chances I won't get the game by Christmas?

I know that Quartermaster will get games out as quickly as possible following the timeline above, however I cannot predict how well things will go with the carriers once the package leaves Quartermaster. This time of year (plus world event impacting all shipping) means it is highly unpredictable.

 

GAMEPLAY QUESTIONS

Please post in the official Stardew Valley forum or the Stardew Board Game Geek page.

SHIPPING & REPLACEMENT QUESTIONS

Questions about your order or replacement parts for damaged components, please contact Quartermaster directly.

  • Example Questions:
    • When will my game arrive?
    • My game was lost in the mail... what can I do?
    • I have damaged or missing components.
    • I have an issue related to the package delivery company.

OTHER QUESTIONS

If your question cannot be answered by the links above, you may use the following contact form to reach out to me (Cole) directly and I'll do my best to help you out. Please keep in mind it may take me some time to respond. Thanks!